Computer Services & Network Support Guidelines

IT Support Rates and Service Charges

  • There is a Minimum One Hour (1 hour) charge for the first hour of Computer Services, Laptop Repairs or Apple Mac Support undertaken by Solid Rock IT UK. All IT Services are rounded to the next nearest half hour after the first hour's service.
  • Computer Service rates quoted exclude parts and software which is our customer's responsibility, or charged separately for purchases made on client's behalf.
  • Computer support and laptop repair prices quoted are charged Per Unit. Therefore, if you have a computer and a laptop that requires technical support, these are counted as separate serviceable items - and individually priced - unless otherwise agreed with our IT Services Engineer.
  • Non-Service Contract Customers are required to make payments upon computer services completion and before our engineer leaves site.

IT Services Location Coverage

  • Computer repair prices indicated here are primarily for London, Surrey, Essex and Kent areas, so please get in touch for area specific Computer Services Quotes outside these locations.

Disclaimer and limits to our liability

  • Computers, tablets and networks can contain delicate and sensitive components. Due to the nature of the technical services being performed, there are potential risks of physical faults or material losses, including but not limited to, system corruption or unexpected hardware damages or infrastructure failures. Solid Rock IT UK disclaim any and all liability to you for services supplied by us to the fullest extent permissible under applicable laws. This does not affect your statutory rights as a consumer.
  • If we are found liable for any loss or damage to you, such liability is limited to the amount we have received from you with respect to the goods or service out of which the claim has arisen. We will not be held accountable for any liabilities, losses, damages or expense, whether directly or indirectly attributing to loss of profits to you, howsoever arising.

Data Ownership, File Storage & System Backup Responsibilities 

  • Under no circumstance is Solid Rock IT UK or its employees responsible for customer's data - neither before, during or after service. It is the customer's obligation to back up and/or maintain all information according to their personal preferences and we will not be held accountable.
  • Where possible, we can provide data recovery services, file transfer consultancy and/or advice around recommended best practices for data backup and storage options. However, we DO NOT accept responsibility for any information loss, system corruption or accidental file deletion.

Onsite Network Surveys & Structured Cabling Assessments

  • Onsite structured cabling assessments and site surveys attracts a one hour service fee which is payable before our engineer leaves site.

IT Support Customer Services Enquiry

  • Customers are encouraged to provide as much information with their computer services/laptop repair enquiry for cost effective quotes prior to onsite visits. To discuss your specific IT Support needs, simply Get In Touch, or call us now on 07951 878 703.

Note:

By hiring Solid Rock IT UK you are agreeing to make payment immediately on completion of services. If no payment is received within 14 days, interest will be charged. After 30 days, the matter will be processed by the court.

Computer Services & Network Support Quote