CUSTOMER IT SERVICES REVIEWS

Read some of the IT Support testimonials we received from our customers to date

Apple Mac Upgrade for My Business

I've used Solid Rock IT services twice now for my business Mac's. Firstly, i must say that their level of professionalism is of the highest standard, both in their knowledge and the manner in which they deal with questions.

On the engineer's last visit, he stayed until he had completed the upgrades / installations and fully explained what he had done and how best we could use the new SSD drives and RAM.
 
I can highly recommend Solid Rock IT for all IT services.
Andy - London Bridge

Home Call Laptop Screen Repairs

I had a fantastic engineer came and fix my laptop screen! He was super knowledgeable and efficient !  An absolutely fantastic service provided for a truly affordable price especially due to the fact that they come to your home to complete my laptop screen repairs and I didn't have to worry about finding a computer repair shop near me!  I couldn't be happier ! Thanks so much Solid Rock IT UK! 

Charlotte - Whitechapel

Express Data Recovery Services

A big thank you to Mark for sorting out my Data Recovery. The IT expert was professional and helpful and I would definitely use your services again.

Ameila - Greenwich

Brilliant Computer System Health Check

Just wanted to give some feedback for your fantastic service! I found your engineer to be very helpful in my complex situation, with a good knowledge base for my setup. He took care in his work making sure that he was doing the right job and I now have a smooth running upgraded system.

His after service care was also spot on as he was happy to provide advice even after my time slot was up. I wanted to say a big thank you for your services and i will definitely call you guys again should something else pops up. A service I would fully recommend!

George - Kensington

Fastest iPad Screen Repair

Use Solid Rock IT. I damaged the back cover of my iPad and most companies i emailed either didn't want to touch or were very pricey. Solid got back in touch quickly and had quoted well to fix my cracked ipad screen.
The engineer came round to my house, was incredibly polite and friendly and worked with care and efficiency, and if you have ever seen someone take an iPad apart, you will understand why great skill and patience is required. I cannot recommend this company enough for ipad screen repairs and will be using Solid again if I have any Mac issues. Thank you!!!

Mark - Richmond

Best Same Day Laptop Screen Repair

Solid Rock are great value for money. Engineer turned up, replaced the screen without fuss and even diagnosed an issue I had with another laptop. Their price was half of what other firms had quoted me and it was all done at my home. Would highly recommend and will definitely use again.

Ronan - Dulwich

More Articles ...

  1. Professional Onsite Laptop Repair
  2. Fixed My MacBook Pro Screen Onsite
  3. Laptop Repaired & Working Properly
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Frequently Asked Questions

We’ve compiled a series of IT Support FAQs based on service requests by our customers. If there's no answer here for your immediate query, simply get in touch with us to find out more.

Can You Send an IT Support Engineer To Our Office?

Yes. As well as delivering IT Support remotely, our engineers can visit your office to carry out periodic system maintenance and an ad-hoc services that resolve your technology challenges.

We can also provide onsite visits for on-demand project solutions and IT consultancy.

How Does the IT Support Process Work?

As an outsourced IT support customer, whenever your have an Apple Mac or Windows computer problem, you can contact us in the first instance to log a support ticket via our IT helpdesk portal. We can then schedule either an onsite visit or remote computer support session to quickly sort this out for you.

We've made it easy for you you to log your IT Support Ticket.

  • By telephone
  • By email
  • By clicking on the remote IT support tool on your PC or Apple Mac computer to generate a request notification.
Do You support Apple Macs, iPad’s and iPhones?

Yes. Our qualified team of IT support engineers have extensive experience with Apple Mac support and Microsoft Windows computer repairs, so we are well able to address both hardware and software issues for business and home users.

Many of our clients have a mixture of Windows computers and Apple Mac devices within their home or busines environment. This means you can trust our expertise to provide professional computer support and resolve the technical IT issue at hand.

Can You Provide IT Services via Remote Support Telephone Session?

Yes, if you would like remote IT support via remote telephone support session or connection to your computer via the internet, we can help you via both service options. This means you can get Remote IT Support for hardware and software challenges anywhere in the world, with just a simple IT service enquiry and having an internet connection.