CUSTOMER IT SERVICES REVIEWS

Read some of the IT Support testimonials we received from our customers to date

Excellent Whole Home WIFI System That Works

We have a large property and would oftentimes, suffer from poor wireless signal strength and frequent drop-offs during use. We contacted Solid Rock IT UK with our challenges and requested their help to make our WIFI better throughout our entire home. Their approach to making our WIFI solution work was very logical and they truly understand how to identify and implement a workable whole home wireless network solution that cater for our unique needs. 

In the end, we are now very happy, have WIFI coverage everywhere and can use our devices and services without consideration for signal loss or patchy coverage.

Thanks again Solid Rock IT and hope you are available to help us again when we need your IT services.

Alexander - Chelsea

Business IT Support Near Me

We needed urgent IT services for our business and found Solid Rock IT UK, they responded to our concerns on the same day and resolved all technical issues. Now our systems are working properly and we were able to avert what could've been a totally unexpected disaster.

Thanks to Solid Rock IT for the amazing IT Support and professional engineers who got our business system up and running very quickly.

Clare - London

Amazing Home Technology Solution Design

We were renovating our home and needed independent expertise to ensure our technology was designed correctly and implemented as per our requirements. We contacted Solid Rock IT to conduct an onsite survey and design our WIFI and Home AV solution. In the end, we also incorporated home CCTV as it became apparent that this could be done while the property was in its bare bone state.

Feedback from the assessment was excellent and we were able to instruct our electrician to implement some future-proof smart home technolgy whilst working under guidance from Solid Rock IT. These guys really do understand technologies and how to integrate systems for best user experience. Now, my home is like a "spaceship that's ready to fly", yet simple and powerful! Truly amazing team and wonderful to work with - I can't thank them enough...

Stuart - Putney

Excellent Data Recovery - I'm Very Please!!!

After trying several other companies, all of whom were either unable to recover my data, or were simply way too expensive, I stumbled upon Solid Rock. From the initial call through to completion of the service, Mark was the personification of professional. He took me through my recovery options - without using that disempowering jargon - and very quickly arranged an appointment for the same evening. Mark worked with dedication and focus, above and beyond what I was actually expecting; he did not stop unit he had recovered the requested data.

I can honestly say, that I do don't think I have ever been happier paying for anything than I was paying for this service. An amazing service and I am extremely pleased with it. I have to add, that even if Mark was unable to recover the data, because of the level of professionalism, care and concern displayed from beginning to end, I would still have been pleased. I would wholeheartedly and unreservedly recommend Solid Rock IT to anyone.

Steven - Croydon

Wonderful Business IT Support

Solid Rock IT UK has been providing our company with IT Support for over 2 years now and the services they deliver are truly remarkable. They have a very positive atiitude,  excellent technical skills and now essentially part of our team for strategic guidance and resolving IT problems we have. We highly recommend Solid Rock IT to any business who need reputable IT Support. Thanks for the wonderful services Solid, and keep up the good work.

Elisabeth - London

Affordable Apple Mac Screen Repair for Business

I cannot recommend Solid Rock IT highly enough. As a small business, we don’t have the luxury of multiple devises, so when my Mac screen broke, I really was in trouble and was looking for laptop screen repair near me. Not only were they the lowest price, they were the first to quote and had the quickest available appointment to fix my Mac laptop screen. Great all round service!

David – The Classic Car Company

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Frequently Asked Questions

We’ve compiled a series of IT Support FAQs based on service requests by our customers. If there's no answer here for your immediate query, simply get in touch with us to find out more.

Can You Send an IT Support Engineer To Our Office?

Yes. As well as delivering IT Support remotely, our engineers can visit your office to carry out periodic system maintenance and an ad-hoc services that resolve your technology challenges.

We can also provide onsite visits for on-demand project solutions and IT consultancy.

How Does the IT Support Process Work?

As an outsourced IT support customer, whenever your have an Apple Mac or Windows computer problem, you can contact us in the first instance to log a support ticket via our IT helpdesk portal. We can then schedule either an onsite visit or remote computer support session to quickly sort this out for you.

We've made it easy for you you to log your IT Support Ticket.

  • By telephone
  • By email
  • By clicking on the remote IT support tool on your PC or Apple Mac computer to generate a request notification.
Do You support Apple Macs, iPad’s and iPhones?

Yes. Our qualified team of IT support engineers have extensive experience with Apple Mac support and Microsoft Windows computer repairs, so we are well able to address both hardware and software issues for business and home users.

Many of our clients have a mixture of Windows computers and Apple Mac devices within their home or busines environment. This means you can trust our expertise to provide professional computer support and resolve the technical IT issue at hand.

Can You Provide IT Services via Remote Support Telephone Session?

Yes, if you would like remote IT support via remote telephone support session or connection to your computer via the internet, we can help you via both service options. This means you can get Remote IT Support for hardware and software challenges anywhere in the world, with just a simple IT service enquiry and having an internet connection.