Terms & Conditions of Service

Solid Rock IT UK provides onsite computer maintenance, remote support and IT consulting services to clients in London and surrounding areas. All services are provided to the customer, subject to the following Terms and Conditions of Service. The Customer agrees that by confirming a booking the customer agrees to the Terms and Conditions of Service set out herein.


 IT Support rates and service charges

There is a minimum first hour (1 hour) charge for IT support services, Mac support and computer repairs undertaken by Solid Rock IT UK engineers. All IT Services are rounded to the next nearest half hour after the first hour's service.

Computer Service rates quoted exclude parts and software which is our customer's responsibility, or charged separately for purchases made on client's behalf.
Computer support and laptop repair prices quoted are charged Per Unit. Therefore, if you have a computer and a laptop that requires technical support, these are counted as separate serviceable items - and individually priced - unless otherwise agreed with our IT Services Engineer.


Non-contract customer payment processing
Customers without IT contract with Solid Rock IT UK are required to make payments upon computer services completion and before our engineer leaves site. An invoice will be generated for immediate payment by the customer onsite.

Disclaimer and limits to our liability

IT hardware can contain delicate and sensitive components. Due to the nature of the technical services being performed, there are potential risks of physical faults or material losses, including but not limited to, system corruption or unexpected hardware damages or infrastructure failures. Solid Rock IT UK will not be held accountable for any liabilities, losses, damages or expense, whether directly or indirectly attributing to loss of profits to you, howsoever arising. This does not affect your statutory rights as a consumer.

Data ownership, file storage & system backup responsibilities

Under no circumstance is Solid Rock IT UK or its employees responsible for customer's data - neither before, during or after service. It is the customer's obligation to back up and/or maintain all information according to their personal preferences and we will not be held accountable.

Where possible, we can provide data recovery services, data transfer consultancy and/or advice around recommended best practices for data backup and storage options. However, we DO NOT accept responsibility for any information loss, system corruption or accidental file deletion.

Onsite network surveys & structured cabling assessments

Onsite structured cabling assessments and site surveys attracts a one hour service fee which is payable before our engineer leaves site.

IT support customer services enquiry

Customers are encouraged to provide as much information with their wireless network, computer services, audio visual or technology support enquiry for cost effective quotes prior to onsite visits. To discuss your specific IT Support needs, simply get in touch, or call us now on 07951 878 703.