CUSTOMER IT SERVICES REVIEWS

Read some of the IT Support testimonials we received from our customers to date

Longstanding Hikvision Door Entry System Challenges Sorted

I was at my wits' end with my Hikvision door entry system. After countless failed attempts with other installers, I was convinced my dual intercom system was a lost cause. That's when I reached out to Solid Rock IT UK, recommended by Hikvision themselves.

From the moment I spoke with their engineer, I knew I was in good hands. Their positive attitude, coupled with their deep understanding of Hikvision systems, was refreshing. They approached the problem with a creative and determined mindset, leaving no stone unturned.

Not only did they successfully resolve my installation issues, but they also provided valuable insights into the root cause of my system's performance challenges. Their professionalism, courtesy, and expertise were truly exceptional.

If you're facing challenges with your Hikvision door entry system, I highly recommend Solid Rock IT UK. Their ability to tackle complex installations and provide top-notch customer service is unmatched. Thank you, Solid Rock IT UK, for saving the day!

Emily - Chelsea

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Frequently Asked Questions

We’ve compiled a series of IT Support FAQs based on service requests by our customers. If there's no answer here for your immediate query, simply get in touch with us to find out more.

Can You Send an IT Support Engineer To Our Office?

Yes. As well as delivering IT Support remotely, our engineers can visit your office to carry out periodic system maintenance and an ad-hoc services that resolve your technology challenges.

We can also provide onsite visits for on-demand project solutions and IT consultancy.

How Does the IT Support Process Work?

As an outsourced IT support customer, whenever your have an Apple Mac or Windows computer problem, you can contact us in the first instance to log a support ticket via our IT helpdesk portal. We can then schedule either an onsite visit or remote computer support session to quickly sort this out for you.

We've made it easy for you you to log your IT Support Ticket.

  • By telephone
  • By email
  • By clicking on the remote IT support tool on your PC or Apple Mac computer to generate a request notification.
Do You support Apple Macs, iPad’s and iPhones?

Yes. Our qualified team of IT support engineers have extensive experience with Apple Mac support and Microsoft Windows computer repairs, so we are well able to address both hardware and software issues for business and home users.

Many of our clients have a mixture of Windows computers and Apple Mac devices within their home or busines environment. This means you can trust our expertise to provide professional computer support and resolve the technical IT issue at hand.

Can You Provide IT Services via Remote Support Telephone Session?

Yes, if you would like remote IT support via remote telephone support session or connection to your computer via the internet, we can help you via both service options. This means you can get Remote IT Support for hardware and software challenges anywhere in the world, with just a simple IT service enquiry and having an internet connection.