CUSTOMER IT SERVICES REVIEWS

Read some of the IT Support testimonials we received from our customers to date

The Best IT Services Company

Solid Rock IT have been a breath of fresh air when dealing with an IT service company.  From initiating my enquiry via the website, to the response less than 20 minutes later from the technician all the way through tor the end of the job I was treated as a customer first and foremost.  Mark, who handled the case of my broken Laptop, was extremely courteous, informative and went beyond what was needed by explaining why, what and how the issues happened.  Not only did he assist in my specific task he also helped out on my children’s computer to speed up the processor and applications, all free of charge and as an add-on to the exceptional service I received.  With the hardware and software issues not resolved I would have no hesitation in recommending Solid Rock IT.  It’s nice to finally have a company I can rely on and trust to deal with my IT issues quickly and efficiently. 

Chris - South London

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Frequently Asked Questions

We’ve compiled a series of IT Support FAQs based on service requests by our customers. If there's no answer here for your immediate query, simply get in touch with us to find out more.

Can You Send an IT Support Engineer To Our Office?

Yes. As well as delivering IT Support remotely, our engineers can visit your office to carry out periodic system maintenance and an ad-hoc services that resolve your technology challenges.

We can also provide onsite visits for on-demand project solutions and IT consultancy.

How Does the IT Support Process Work?

As an outsourced IT support customer, whenever your have an Apple Mac or Windows computer problem, you can contact us in the first instance to log a support ticket via our IT helpdesk portal. We can then schedule either an onsite visit or remote computer support session to quickly sort this out for you.

We've made it easy for you you to log your IT Support Ticket.

  • By telephone
  • By email
  • By clicking on the remote IT support tool on your PC or Apple Mac computer to generate a request notification.
Do You support Apple Macs, iPad’s and iPhones?

Yes. Our qualified team of IT support engineers have extensive experience with Apple Mac support and Microsoft Windows computer repairs, so we are well able to address both hardware and software issues for business and home users.

Many of our clients have a mixture of Windows computers and Apple Mac devices within their home or busines environment. This means you can trust our expertise to provide professional computer support and resolve the technical IT issue at hand.

Can You Provide IT Services via Remote Support Telephone Session?

Yes, if you would like remote IT support via remote telephone support session or connection to your computer via the internet, we can help you via both service options. This means you can get Remote IT Support for hardware and software challenges anywhere in the world, with just a simple IT service enquiry and having an internet connection.