View general IT Support and technology solution questions asked by our clients to help them address service requirements and decision making.
Our computer services and IT Support and consultancy services are available to businesses and home users across London, Surrey, Kent and Essex.
You can call us directly on 07951 878 703 for quick help, or use our IT Support booking form to send us details about your IT services enquiry.
You can pay us by bank transfer, cash or PayPal. Payments made via PayPal will attract a transaction fee.
Yes, in most cases we can recover your data, depending on the extent of damage to your storage media.
We also offer data backup solutions and as well as advice on how to mitigate the risk of data loss.
Yes, we no longer carry out services at our workshop. Instead, all services are carried out onsite (at your location), with repairs completed by the IT services engineer there and then.
Yes, we can setup your new computer, install all required software and security solutions to make your system safe.
We have a flexible computer services schedule and in most cases, appointments can either be completed on the same day or via next day onsite visits.
Yes, we can help you resolve issues affecting most applications including like Word, Excel, Powerpoint, Sharepoint and specialists programs used for video or audio editing (Final Cut Pro, Logic, and Adobe packages). Whether the issue is simple or complicated, we can diagnose the problem and most times able to resolve system compatibility challenges or corrupted software problems.
View Computer Services freqently asked for Mac Support and Windows computer repairs by our clients. Let the answers to these questions help you address IT services requirements for effective decision making.
Yes. We offer onsite computer services for office and PC help at home, with appointments scheduled to match your availability and convenience.
In most cases, our engineers are able to complete your computer or laptop repairs on the same day, thereby reducing the need to separate your from your data or taking your device away.
Just so you know, our computer repair services covers all areas across London, so please feel free to call us now on 07951 878 703. For other services:
Restoring data due to virus attack issues is possible in some situations. However, viruses can cause severe damages and permanently delete essential data.
If your data was lost due to virus problems, our Data Recovery Services may be able to restore deleted and other information for you.
Call us now on 07951 878 703 to discuss data recovery solution is the right service for you.
Not necessarily, sometimes your computer or laptop may need a full health check and an IT MOT to clean up useless files and others issues which may cause your system to drag beyond expectations.
Solid Rock IT UK have the techniques and tools to clean up your Computer, Laptop or Apple Mac so noticeable speed and performance is achieved.
Contact us now on 07951 878 703 for professional Computer Services and system health check.
Our laptop repair and computer maintenance services covers a various brands of computers and laptops.
This means that if your laptop is broken or need a IT MOT, we are likely to can fix it for you. We specialise in laptop repairs for well know brand as we well as custom made computers. Here are some of popular laptops brands we repaired to date:
Most users of computers and laptops will experience liquid spill with problems ranging from simple to serious. Liquid spill problems require urgent attention especially where your laptop or Apple Mac is crucial to day-to-day work or leisure activities.
Solid Rock IT UK repair laptops and computers with liquid spill faults all the time, so we should be able to solve your Apple Mac, notebook or laptop problems too. Liquid spill damages maybe extensive - as in the case of sticky hot liquids, we may recommend hardware changes and in extreme cases a new replacement for your damaged Apple Mac, Notebook or Laptop.
View Mac Support freqently asked for Mac Support and covering both hardware repairs and software support requests by our clients. Let answers to these FAQs help you to address IT services requirements for effective decision making.
The Mac Serial Number is unique to your Apple Mac Desktop or laptop equipment. Your Mac Serial number does not reveal any personal information about you, but instead helps Solid Rock IT UK to determine useful specification details to support/repair your device specific faults/enquiry.
If you are interested in upgrading your Apple Mac, we use your Mac Serial number to clearly determine the best hard drive, memory type and Operating System for your device.
Also, a broken Mac screen can be problematic and for those customers requiring a replacement, your Mac serial number helps us to locate and price the correct screen for you. If need Mac Support, call us now on 07951 878 703.
Yes, we repair all Apple Mac models, with services available for hardware, software and internet related faults.
Given the current economic climate, in most cases it makes more sense to upgrade your existing Mac instead Mac instead a new one.
Some business can afford to retire their Apple Mac after 3 to 4 years in such cases, that option is viable for their operations.
That said, Apple Mac hardware are robust and the ones that can be upgraded could extend the device lifespan and effectively enable you to copmpete with newer models for quite a number of years.
By upgrading your Mac OS computer operating systen and hardware can make your computer perform much faster.
Refurbishing your existing Apple Mac also contributes towards you part of saving the environment from pollution and the need for recycling a functional computer.
Yes, we can replace the battery for Most Apple Mac computer, including the newer retina and older uniboidy models.
Sometimes a failing Apple Mac battery will show the "Service Battery" notification which is more or less prompting you to get the battery replaced rather sooner than later.
It is common to see MacBook Air and MacBook Pro with gradually bulging trackpad and bottom covers, indicating that the bgattery is becoming swollen. This can be a be both a safety and operational hazard for the user due to the chemical build-up in the Mac.
At Solid Rock IT UK, we offer onsite battery replacement in London and surrounding areas for business and residential customers looking for professional Mac support.
In the first instance, quickly switch off your Mac, put it in the safe standing position and seek professional help.
It is possible for liquid spill to bot show symptoms immediately while in other situations problems could start showing up within minutes, hours or days. We've helped customers with liquid spilled on Macbook Pro keyboard, motherboard, trackpad and screens, so it's likely that we can help you too. Get in touch to discuss your Mac liquid spill enquiry today.
View freqently asked for Business IT Support for your business IT services needs as requested by our clients. Let answers to these FAQs help you to address IT services requirements for effective decision making.
Yes. As well as delivering IT Support remotely, our engineers can visit your office to carry out periodic system maintenance and an ad-hoc services that resolve your technology challenges.
We can also provide onsite visits for on-demand project solutions and IT consultancy.
Whenever your have an IT Support problem, you can contact us in the first instance to log a ticket via our IT Support Helpdesk. We can then schedule a session to quickly sort this out for you.
We've made it easy for you you to log your IT Support Ticket.
Yes. Our qualified team of engineers have extensive experience with Apple Mac and Microsoft computers and able to address both hardware and software issues. Many of our clients have a mixture of Windows and Apple Mac systems within their IT environment, which means you are in capable hands.
Yes, if you would like remote support via telephone or direct connection to your computer via the internet, we can help you. This means you can get IT Support for hardware and software challenges anywhere in the world with just a simple contact and internet connection.
View Network Support frequently asked questions for hardware, software and security services as requested by our clients. Let answers to these FAQs help you to address Network services requirements for effective decision making.
We offer a wide variety of network cabling services for home and office needs. Like most entrepreneurs, you may be looking to work from home and setup a home office by converting your garage into an office. Solid Rock IT UK can help you with all aspects fo your network installation and device setup. Whatever your specific network installation needs, simply call us now on 07951 878 703 for help.
View freqently asked for IT Consultancy and technology solutions or strategies as requested by our clients. Let answers to these FAQs help to address your IT consulting requirements for effective decision making.
Yes we do. Solid Rock IT UK offers both on-site and remote support Services for our business and home users. If you have a Windows computer or Mac related issue and need assistance via Remote Support, simply call us today on 07951 878 703 to discuss the details of your specific requirements.
Yes, we offer cloud solution consultancy that can assess your readiness for cloud migration and help your business implement the necessary cut-over strategies based on industry wide cloud adoption framework.
Yes. We have partnered with 3CX for VOIP phone services and our engineers have the exoertise to help you scope, source VOIP handsets and implement the necessary infrastructure and Voice Over IP solutions for your business.
View freqently asked for Wireless Networking as requested by our clients. Let answers to these FAQs help to address your whole home wireless and connectivity requirements for effective IT environment operations.
Wi-Fi will enable you connect your devices to the internet without the use of wires. Having a strong wireless makes it simple to get online. We can help with your wireless network setup and troubleshooting services for whole home WIFI connectivity, so get in touch today.
WIFI makes it easy for you to connect to the internet from anywhere in your home without the need for wire or being near your router. Solid Rock IT UK can help with your wireless network setup and troubleshooting services for whole home WIFI connectivity, so get in touch today.
Choosing an ideal location for your router is a good start fro basic WIFI improvement as this enable devices that are near to easily connect to it.
Installing Wi-Fi boosters can also help for smaller dwellings where wireless improvement just need a basic repeater like powerline adapters to be install signal for better signal coverage. For larger setup or specialist wireless network installation, our team of expert WIFI engineers can conduct a WIFI site survey, design your network solution and complete the installation for you.
WPS stands for Wi-Fi Protected Setup, which is a wireless network security standard for simplifying connections between your router and wireless devices such as laptops, mobile phones, Apple Mac and similar WIFI-enabled devices.
WPS works only for wireless networks that use a password which is encrypted via the WPA Personal or WPA2 Personal security protocols. Most of the other standards may also work, but these are becoming less popular with technology changes.
How is your wireless network performance and how could our whole home wireless network solution help you to boost connectivity?
Frequently asked questions about data recovery along with quick answers to help you take the next steps towards getting your lost data back.
In most cases, we can recover date from mechanial hard drives with clicking or beeping noise. The quicker the issue is identified and you stop using the drive, the better the chances of getting your lost data back.
Common signs of hard drive mechanical failures are strange noises such as clicking, buzzing, ticking or grinding sound coming from your storage device.
Since hard drives have a moving or rotating disc then it is important for you to stop using it immediately and seek professional assistance. Trying to self troubleshoot a faulty hard drive can result in undesireable outcomes that could otherwise be avoided.
Clicking noise is common in both the 2.5 inches and 3.5 inches hard drives. The good news is that Solid Rock IT UK data recovery services is available to help business and homes in London and surrounding areas - simply get in touch today.
Data can be lost due to any number of deliberate and accidental circumstances. The largest contributing factor to data loss is hardware or system malfunction.
Based on our experiences it is seen that the biggest data lost for our customers due hardware failures affects laptops, Apple Macs, portable hard drives and memory stocks. These storage media accounts for around 75% of all data recovery service request incidents.
Other reasons include software corruption on hard drives, computer viruses such as trojans, malware, dropping the drives, or unexpected power switch-offs. To a lesser extent, natural disasters such as fire and water damage have been less common data recovery contributors.
Have you lost data recentlyt and if so, what did you do to get your files back?
To get professioanl data recovery in London, simply contact Solid Rock IT UK today.
Depending on the nature of your hard drive issue, some data recovery can be carried out on the same day. In other cases, where the drive failure is more extensive, this could take more than a day to successfully recovery your lost data.
We offer several data recovery service options available, including emergency data recovery service with quick turnaround time. To discuss your specific data recovery requirements simply get in touch for more information.
Data recovery software is designed to perform intensive search of your drive in an attempt to locate lost data and make them recoverable. Most software
Some data recovery applications are very good for corrupted media recovery but not where a hard drive or USB storage had physical issues.
We've seen scenarios where customers have used software programs to successfully recover all of their lost data with guidnace from us via remote support services.
Finally, a good data recovery program should provide you with preview of the recovered files dataset,as well as support filtering and search results features so file can be easily restored when you need to get lost data back.
Remote support for business and home PC and Mac users with secure connections to you to your computer via the internet. Quick IT help when working from hoome with services available in the evenings and weekends.
To start remote IT support, simply send us your computer services enquiry via email, or call us now on 07951 878 703 where we'll be able to schedule your session with you.
We use a variety remote support tools which enable our IT support representative to connect to securely to you remote computer and address software and hardware issues.
Our remote support services provides you with on-demand IT help within the compfort of your business or home.
Remote IT support provide you with quick and secure connectivity whenever an IT issue arises with the capability to have this sorted within having to visit you onsite.
Once your support ticket has been raised, we will t We will always contact you before initiating a remote IT support session. This security measure enables you to to be certain that the request for secure connection is from our IT team and not from a fake source.
Pricing and payments for services and consultancy.
Not , not all IT Support and computer services are charged via hourly rates. We offer fxed prices for selective IT services where the problem is known and hourly rates for others.
Yes, we can help you with this requiremement. There is a one-hour minimum fee applicable for all site surveys, hardware diagnostics, software troubleshooting and technology consultation carried out by our IT Support team.